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“Blame and the punishment that follows may satisfy the thirst for vengeance. But we cannot punish and learn at the same time. Punishment keeps in place the belief that the system is safe and the human error was the aberration. Learning requires recognizing the failures built into the system and changing the system. Punishment has nothing to do with prevention.” — Jessie Singer
Blame and the punishment that follows may satisfy the thirst for vengeance. But we cannot punish and learn at the same time. Punishment keeps in place the belief that the system is safe and the human error was the aberration. Learning requires recognizing the failures built into the system and changing the system. Punishment has nothing to do with prevention.