“Genuineness requires listening through both verbal and nonverbal channels.”
Quote by Joseph Michelli
Work
Starbucks Leadership Lessons
Starbucks Leadership Lessons delves into the management philosophy and practices that have driven the success of the Starbucks brand. The book examines how the company has fostered a culture of innovation, customer satisfaction, and employee empowerment, providing valuable lessons for leaders in various industries. more
Author
Joseph Michelli
Joseph Michelli is a renowned author born on August 11, 1960. His works primarily focus on the service industry and leadership, particularly known for his research on the luxury hotel industry. more