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“Customer satisfaction is the key determinant of quality. If a product satisfies the customer or meets the customer's specifications, then it is acceptable. Otherwise, it is defective in some way. To define the quality of any product, one must fully understand customer needs and specifications.” — Penelope Przekop
Customer satisfaction is the key determinant of quality. If a product satisfies the customer or meets the customer's specifications, then it is acceptable. Otherwise, it is defective in some way. To define the quality of any product, one must fully understand customer needs and specifications.