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“It's okay to have a faulty product, we don't like it, but its okay. What's not okay is if the service is faulty, if our response to the customer is faulty. The reason for their patronage is determined by how we made them feel.” — Janna Cachola
It's okay to have a faulty product, we don't like it, but its okay. What's not okay is if the service is faulty, if our response to the customer is faulty. The reason for their patronage is determined by how we made them feel.