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Quote by Josh Steimle

“The CMO should not and cannot rely on empathy alone to guide them, rather than market research. Likewise, no amount of market research can entirely replace empathy for the customer.”

Quote by Josh Steimle

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Josh Steimle

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“It’s natural that we should fear and be suspicious of representations of us by those who are not like us. Equally rational is the assumption that those who are like us will at least take care with their depictions, and will be motivated by love and intimate knowledge instead of prejudice and phobia. In the twentieth and twenty-first centuries, writing by women, and by oppressed minorities of all kinds, has wondrously expanded the literary landscape, ennobling griefs that had, historically, either passed unnoticed or been brutally suppressed and caricatured. We’re eager to speak for ourselves. But in our justified desire to level or even obliterate the old power structures—to reclaim our agency when it comes to the representation of selves—we can, sometimes, forget the mystery that lies at the heart of all selfhood. Of what a self may contain that is both unseen and ultimately unknowable. Of what invisible griefs we might share, over and above our many manifest and significant differences. We also forget what writers are: people with voices in our heads and a great deal of inappropriate curiosity about the lives of others.”

FictionEmpathyCuriosityRepresentationNovelsCultural AppropriationFascinated To Presume
Author:Zadie Smith
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“I, along with generations of women readers, have wondered: How could a man know so much of us? But the mystery is not so mysterious. Husbands know a great deal about wives, after all, and wives about husbands. Lovers know each other. Brothers know a lot about sisters and vice versa. Muslims and Christians and Jews know one another, or think they do. Our social and personal lives are a process of continual fictionalization, as we internalize the other-we-are-not, dramatize them, imagine them, speak for them and through them. The accuracy of this fictionalization is never guaranteed, but without an ability to at least guess at what the other might be thinking, we could have no social lives at all. One of the things fiction did is make this process explicit—visible. All storytelling is the invitation to enter a parallel space, a hypothetical arena, in which you have imagined access to whatever is not you. And if fiction had a belief about itself, it was that fiction had empathy in its DNA, that it was the product of compassion.”

FictionEmpathyRepresentationNovelsCultural AppropriationFascinated To Presume
Author:Zadie Smith
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“I am suggesting that we pay as much attention to our nurturing sensibilities as to our ambition. You are moving in the direction of freedom, and the function of freedom is to free somebody else. You are moving toward self-fulfillment, and the consequences of that fulfillment should be to discover that there is something just as important as you are.”

WomenEmpathy
Book:The Source of Self-Regard: Selected Essays, Speeches, and Meditations
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“It is a mistake to think that Christians ought all to be teetotallers; Of course it may be the duty of a particular Christian, or of any Christian, at a particular time, to abstain from strong drink, either because he is the sort of man who cannot drink at all without drinking too much, or because he wants to give the money to the poor, or because he is with people who are inclined to drunkenness and must not encourage them by drinking himself. But the whole point is that he is abstaining, for a good reason, from something which he does not condemn and which he likes to see other people enjoying. One of the marks of a certain type of bad man is that he cannot give up a thing himself without wanting everyone else to give it up. That is not the Christian way. An individual Christian may see fit to give up all sorts of things for special reasons—marriage, or meat, or beer, or the cinema; but the moment he starts saying the things are bad in themselves, or looking down his nose at other people who do use them, he has taken the wrong turning. One great piece of mischief has been done by the modern restriction of the word Temperance to the question of drink. It helps people to forget that you can be just as intemperate about lots of other things. A man who makes his golf or his motor-bicycle the centre of his life, or a woman who devotes all her thoughts to clothes or bridge or her dog, is being just as "intemperate" as someone who gets drunk every evening. Of course, it does not show on the outside so easily: bridge-mania or golf-mania do not make you fall down in the middle of the road. But God is not deceived by externals.”

UnderstandingEmpathyPatienceWineDrinkingTemperanceTeetotallers
Book:Mere Christianity
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