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“We could write a completely new manual incorporating all our new policies and spelling out the emerging philosophy behind them. Or we could do away with the old manual and not just replace it. That way we would force people to make decisions based on common sense…We tried to write new rules. We really did. But at every turn we found ourselves wading into a swamp of minutiae.” — Ricardo Semler
We could write a completely new manual incorporating all our new policies and spelling out the emerging philosophy behind them. Or we could do away with the old manual and not just replace it. That way we would force people to make decisions based on common sense…We tried to write new rules. We really did. But at every turn we found ourselves wading into a swamp of minutiae.