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“Bureaucrats work for government, and government faces no competition. People who work at the post office - as kind and thoughtful as they may be - have less incentive than do workers at the local grocery store to be concerned with customers having a good experience and coming back. If the post office cannot earn enough money from customers who use its service (as it hasn’t for more than the last decade), it can turn to the federal government for increased funding. The government, in turn, will coerce the funding from taxpayers. By contrast, a grocery store would just go out of business to be replaced with one that served its customers better.” — Antony Davies
Bureaucrats work for government, and government faces no competition. People who work at the post office - as kind and thoughtful as they may be - have less incentive than do workers at the local grocery store to be concerned with customers having a good experience and coming back. If the post office cannot earn enough money from customers who use its service (as it hasn’t for more than the last decade), it can turn to the federal government for increased funding. The government, in turn, will coerce the funding from taxpayers. By contrast, a grocery store would just go out of business to be replaced with one that served its customers better.