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“There is ample evidence that servers can increase their take by doing things like writing thank-yous and smiley faces on checks, kneeling next to tables while taking orders, and touching patrons gently on the shoulder-all of which emphasized their lower status and the extent to which their livelihoods depend on pleasing others.” — Erin Moore
There is ample evidence that servers can increase their take by doing things like writing thank-yous and smiley faces on checks, kneeling next to tables while taking orders, and touching patrons gently on the shoulder-all of which emphasized their lower status and the extent to which their livelihoods depend on pleasing others.