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“My interactions with troubled or angry congregants have involved less explaining and more hand-holding. I have more than once paid a condolence call on a family to whom something so awful had happened that words seemed inadequate. So I didn’t offer words, beyond ‘I’m sorry, I feel so bad for you.’ I would often sit quietly with the grieving widow or parent for several minutes, and when I would get up to go, the mourner would throw her arms around me and say, ‘Thank you for being here with us.’ My presence represented God’s caring presence, the symbolic statement that God had not abandoned them. That reassurance, more than any theological wisdom, was what I was uniquely qualified to offer them.” — Harold S. Kushner
My interactions with troubled or angry congregants have involved less explaining and more hand-holding. I have more than once paid a condolence call on a family to whom something so awful had happened that words
seemed inadequate. So I didn’t offer words, beyond ‘I’m sorry, I feel so bad for you.’ I would often sit quietly with the grieving widow or parent for several minutes, and when I would get up to go, the mourner would throw her arms around me and say, ‘Thank you for being here with us.’ My presence represented God’s caring presence, the symbolic statement that God had not abandoned them. That reassurance, more than any theological wisdom, was what I was uniquely qualified to offer them.