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“By offering cheaper prices online, the retailer educated me to never purchase in their physical store. By offering unconditional returns, they taught me to return poor products. By blocking my ability to return poor products because I made too many returns, they conditioned me to always shop at their competitors.” — Steven Magee
By offering cheaper prices online, the retailer educated me to never purchase in their physical store. By offering unconditional returns, they taught me to return poor products. By blocking my ability to return poor products because I made too many returns, they conditioned me to always shop at their competitors.