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“One should not try to be empathic with customers without first having an empathic internal culture.” — Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

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One should not try to be empathic with customers without first having an empathic internal culture.
— Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)