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“The difference between hearing and listening is significant...Listening well means knowing when to interject questions, when to redirect the conversation, and, more importantly, in what terms to interpret the other's narrative. It means recognizing that the speaker is making purposeful choices, consciously or unconsciously, and considering what those purposes might be. It means accepting the tension between making judgments and withholding judgment as the other's story or line of reasoning unfolds. It means hearing and noting the omissions. And it means listening not only through the words spoken, but to them.” — Marilyn Chandler McEntyre
The difference between hearing and listening is significant...Listening well means knowing when to interject questions, when to redirect the conversation, and, more importantly, in what terms to interpret the other's narrative. It means recognizing that the speaker is making purposeful choices, consciously or unconsciously, and considering what those purposes might be. It means accepting the tension between making judgments and withholding judgment as the other's story or line of reasoning unfolds. It means hearing and noting the omissions. And it means listening not only through the words spoken, but to them.