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“Customer Experience Design CX is one of the most important facets of business yet most businesses allow customers to wait 30 minutes on hold to speak to an operator in another country and then wonder why their sales, profits, and market share are decreasing?” — Peter Hanami
Customer Experience Design CX is one of the most important facets of business yet most businesses allow customers to wait 30 minutes on hold to speak to an operator in another country and then wonder why their sales, profits, and market share are decreasing?