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“Two strategic reasons for organisational empathy: -To gain greater employee engagement -To enhance the customer experience” — Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

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Two strategic reasons for organisational empathy: -To gain greater employee engagement -To enhance the customer experience
— Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)