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“...until recently Italian institutions were totally unresponsive to consumer needs and concerns, something most people knew, or sensed. Hence their passivity. Nowadays, fewer things seem to be guasti than in the past, but a lot of things that are supposed to work, don’t.” — Sari Gilbert
...until recently Italian institutions were totally unresponsive to consumer needs and concerns, something most people knew, or sensed. Hence their passivity. Nowadays, fewer things seem to be guasti than in the past, but a lot of things that are supposed to work, don’t.