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“if we agree that in the future, every organization is essentially a digital organization—enabled through digital technologies, engaging customers on digital platforms and using online applications to drive sales, engagement or compliance—then it isn’t just the seamlessness of outcomes, but equally the methodology employed to deliver those outcomes which must be consistent across a large organization” — Gyan Nagpal
if we agree that in the future, every organization is essentially a digital organization—enabled through digital technologies, engaging customers on digital platforms and using online applications to drive sales, engagement or compliance—then it isn’t just the seamlessness of outcomes, but equally the methodology employed to deliver those outcomes which must be consistent across a large organization