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Quote by Don Santo

“It is a shame that those we elected to represent us are now turning to us with questions rather than solutions. If we can do it ourselves, why do we need them?”

Quote by Don Santo

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Don Santo

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“If we don’t have all of the facts at hand, we still need to let the interested parties know that we’re on top of the research but that it will take time. When that information is gathered, inform them in an expedient manner. If employing the solution falls within our authority, implement it as soon as possible. If approval is required, document a request swiftly so any lag time won’t be attributed to our inattention.”