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“The small stores are holding the one card that large retailers cannot, personal service. A clean bathroom, lounge chairs, and a sympathetic ear concerning weight gain, sagging skin, and "batwing" arms round it all off. C.L. McManus, Adventures in Small Business” — C.L. McManus

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The small stores are holding the one card that large retailers cannot, personal service. A clean bathroom, lounge chairs, and a sympathetic ear concerning weight gain, sagging skin, and "batwing" arms round it all off. C.L. McManus, Adventures in Small Business
— C.L. McManus