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“Audrey was a world champion complaint handler, and witnessing her at work was like witnessing Rembrandt paint or Michelangelo sculpt. When most people would lose their shit at some of the ridiculous crap guests tried blaming on hotel staff, Audrey was a consummate professional, and practically a magician.” — Sean Patrick Brennan
Audrey was a world champion complaint handler, and witnessing her at work was like witnessing Rembrandt paint or Michelangelo sculpt. When most people would lose their shit at some of the ridiculous crap guests tried blaming on hotel staff, Audrey was a consummate professional, and practically a magician.