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“But Winifred had insisted on these outfits. She said I'd need to dress the part, no matter what my deficiencies, which should never be admitted by me. "Say you have a headache," she told me. "It's always an acceptable excuse." She told me many other things as well. "It's all right to show boredom," she said. "Just never show fear. They'll smell it on you, like sharks, and come in for the kill. You can look at the edge of the table - it lowers your eyelids - but never look at the floor, it makes your neck look weak. Don't stand up straight, you're not a soldier. Never cringe. If someone makes a remark that's insulting to you, say Excuse me? as if you haven't heard; nine times out of ten they won't have the face to repeat it. Never raise your voice to a waiter, its vulgar. Make them bend down, it's what they're for. Don't fidget with your gloves or your hair. Always look as if you have something better to do, but never show impatience. When in doubt, go to the powder room, but go slowly. Grace comes from indifference." Such were her sermons. I have to admit, despite my loathing of her, that they have proved to be of considerable value in my life.” — Margaret Atwood