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“Customer service is bad because we allow it to be bad. What do you do when you get bad service? Tell the truth. If you aren’t willing to speak up, then you are an accessory to the crime. You can’t ignore bad service and expect it to get better. Behavior that is ignored will be repeated. Next time you get bad service, speak up. Remember: it’s your money you are defending – money you worked hard for. Tell the company and others. Use the internet and social media. That’s how customer service will improve for all of us.” — Larry Winget
Customer service is bad because we allow it to be bad. What do you do when you get bad service? Tell the truth.
If you aren’t willing to speak up, then you are an accessory to the crime.
You can’t ignore bad service and expect it to get better. Behavior that is ignored will be repeated.
Next time you get bad service, speak up. Remember: it’s your money you are defending – money you worked hard for. Tell the company and others. Use the internet and social media. That’s how customer service will improve for all of us.