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“When people say things that we find offensive, civic charity asks that we resist the urge to attribute to immorality or prejudice views that can be equally well explained by other motives. It asks us to give the benefit of doubts, the assumption of goodwill, and the gift of attention. When people say things that agree with or respond thoughtfully to our arguments, we acknowledge that they have done so. We compliment where we can do so honestly, and we praise whatever we can legitimately find praiseworthy in their beliefs and their actions. When we argue with a forgiving affection, we recognize that people are often carried away by passions when discussing things of great importance to them. We overlook slights and insults and decline to respond in kind. We apologize when we get something wrong or when we hurt someone's feelings, and we allow others to apologize to us when they do the same. When people don't apologize, we still don't hold grudges or hurt them intentionally, even if we feel that they have intentionally hurt us. If somebody is abusive or obnoxious, we may decline to participate in further conversation, but we don't retaliate or attempt to make them suffer. And we try really hard not to give in to the overwhelming feeling that arguments must be won - and opponents destroyed - if we want to protect our own status or sense of worth. We never forget that our opponents are human beings who possess innate dignity and fellow citizens who deserve respect.” — Michael Austin