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“Where was the use, originally, in rushing this whole globe through in six days? It is likely that if more time had been taken in the first place, the world would have been made right, and this ceaseless improving and repairing would not be necessary now. But if you hurry a world or a house, you are nearly sure to find out by and by that you have left out a towhead, or a broom-closet, or some other little convenience, here and there, which has got to be supplied, no matter how much expense or vexation it may cost.”

“The most dangerous thing that can happen to us, I think, is to permit a feeling to develop that any client is a problem. I have always taken the attitude that no account is a 'problem account' but that all accounts have important problems attached to them - that you can waste more time and burn up more nervous energy by fighting a problem than by taking a positive attitude and solving it. It sure gives you a nice, warm glow when you do.”