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The Quantified Society: How our obsession with performance measurement shapes the world we live in

Book by Berend van der Kolk · 4 quotes · Measurement, Gaming, Indicatorism

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The Quantified Society: How our obsession with performance measurement shapes the world we live in Quotes

“I distinguish five types of indicatorism: 1. performing easy, indicator-improving tasks; 2. avoiding difficult, indicator-worsening tasks; 3. improving an indicator for the short term, at the expense of long-term goals; 4. ignoring tasks not covered by an indicator; 5. manipulating or cheating to improve an indicator.”