“To often a leader defuses the situation by: 1. Determining the right answer primarily through logic reason and efficiency 2. Cutting off discussion and taking things off-line when people get too emotional 3. Managing strong personalities through one on one conversations 4. Listening to the loudest or the favorite voice the one who starts are usually the same as the leaders 5. Declaring oneself as the leader in forcing a direction” InspirationalWorkConflict Book:The Beauty of Conflict: Harnessing Your Team’s Competitive Advantage Source: The Beauty of Conflict: Harnessing Your Team’s Competitive Advantage