“If someone says they are thinking about suicide, there’s no need to panic. We don’t have to try to talk them out of it. We don’t have to try to solve it. We need only remain calm and listen. Truly, deeply listen. Ask what’s going on, and keep the person talking. Pose open-ended questions—questions that cannot be answered with a simple “yes” or “no”—and speak without judgment, again focusing on feelings.” Crisis Management Book:The Violence Project: How to Stop a Mass Shooting Epidemic Source: The Violence Project: How to Stop a Mass Shooting Epidemic