“The art of hospitality is the genuine warmth and care that one person can show another. The science of hospitality is creating the conditions, the culture, the training, the physical spaces, and the psychological safety, where that art can flourish, consistently and at scale.” HospitalityHospitality QuotesHotelstrategy Book:Hospitalicology: The Science of Great Hospitality Source: Hospitalicology: The Science of Great Hospitality