“Use every person's skill set to the fullest. Both optimists and pessimists contribute. An optimist invents the hot air balloon, and a pessimist invents the parachute." - Ramesh Lohia and Surbhi Lohia, consultants, Six Sigma, KaizeniSixSigmaKaizen. In Quality Quotes, Sep 1, 2016, Knowledge Center, ASQ [ AMERICAN SOCIETY FOR QUALITY]” QualityOptimistPessimistParachuteSkill SetHot Air Balloon Author:Ramesh Lohia and Surbhi Lohia