“There will be cases where you try all the alternatives and can't find a better way to accomplish a business-critical change. This is okay! Just remember to document that you tried.” DevelopmentCodingDocumentationSoftware DevelopmentServicenowService Now Book:ServiceNow Development Handbook - 4th Edition: A compendium of ServiceNow "NOW" platform development and architecture pro-tips, guidelines, and best practices Source: ServiceNow Development Handbook - 4th Edition: A compendium of ServiceNow "NOW" platform development and architecture pro-tips, guidelines, and best practices