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Quote by F. Allen Davis

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Continuous Improvement By Improving Continuously (CIBIC): Addressing the Human Factors During the Pursuit of Process Excellence

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F. Allen Davis

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“Active Listening facilitates problem-solving by the child. We know that people do a better job of thinking a problem through and toward a solution when they can “talk it out” as opposed to merely thinking about it. Because Active Listening is so effective in facilitating talking, it helps a person in his search for solutions to his problems. Everybody had heard such expressions as “Let me use you as a sounding board” or “I’d like to kick this problem around with you” or “Maybe it would help me to talk it out with you.”

EmpathyParentingActive ListeningProblem Solving Techniques
Author:Dr. Thomas Gordon
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“Active Listening “keeps the ball with the child.” When parents respond to their kids’ problems by Active Listening, they will observe how often kids start thinking for themselves. A child will start to analyze his problem on his own, eventually arriving at some constructive solutions. Active Listening encourages the child to think for himself, to find his own diagnosis of his problem, to discover his own solutions. Active Listening conveys trust, while messages of advice, logic, instruction, and the like convey distrust by taking over the problem-solving responsibility from the child. Active Listening is therefore one of the most effective ways of helping a child become more self-directing, self-responsible, and independent.”

ListeningEmpathyParentingActive Listening
Author:Dr. Thomas Gordon
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“Active Listening influences the child to be more willing to listen to the parents’ thoughts and ideas. It is a universal experience that when someone will listen to one’s own point of view, it is then easier to listen to his. Children are more likely to open themselves up to receive their parents’ messages if their parents first hear them out. When parents complain that their kids don’t listen to them, it’s a good bet that the parents are not doing an effective job of listening to the kids.”

EmpathyParentingActive Listening
Author:Dr. Thomas Gordon
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“I can summon cognitive empathy, but it requires a great focus and a reminder, that others expect certain emotional responses from people in certain situations. [...] I argue, that wether my empathy comes from my heart or my brain should not matter as long as the other person feels validated. Does the mechanism that gets me there really matter if the end result is the one that is desired?”

EmpathyPsychopathy
Book:A Tale of Two Masks: A Transgender Psychopath’s Search for Realization and Restraint
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