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Active Listening Quotes

Browse 59 quotes about Active Listening.

Active Listening Quotes

“In every relationship, communication is the bridge that connects hearts, even when they are miles apart." "True communication is not just about speaking but about listening with the intent to understand." "The strength of a relationship is built on the foundation of honest conversations and open hearts." "Great relationships are not built in silence but through the courageous conversations that deepen trust." "Communication is the key that unlocks the door to empathy, respect, and deeper connection." "A relationship thrives when both parties listen not to reply, but to understand." "In relationships, clarity in communication is an act of love, removing assumptions and building trust." "Empathy in communication turns simple words into powerful connections." "A healthy relationship is a dance of dialogue where both partners lead with honesty and follow with understanding." "Communication is not about winning arguments, but about building bridges where both can walk together.”

“People’s problems are like onions—they come in layers. Only after the outside layers are peeled off do they get down to the core problem. Sometimes people know what the real problem is but are afraid to start there; more often they are not even aware of what is underneath. When a person starts out talking to you about some bothersome problem, you generally hear only the ‘presenting problem.’ Active Listening effectively facilitates the helpee to move through the presenting problem and finally get down to the core problem.”

“ACTIVE LISTENING OBVIOUSLY REQUIRES THE RECEIVER TO SUSPEND HIS OWN THOUGHTS AND FEELINGS IN ORDER TO ATTEND EXCLUSIVELY TO THE MESSAGE OF THE CHILD. IT FORCES ACCURATE RECEIVING; IF THE PARENT IS TO UNDERSTAND THE MESSAGE IN TERMS OF THE CHILD’S MEANING, HE MUST PUT HIMSELF INTO THE CHILD’S SHOES (INTO HIS FRAME OF REFERENCE, INTO HIS WORLD OF REALITY), AND HE CAN THEN HEAR THE MEANING INTENDED BY THE SENDER. THE “FEEDBACK” PART OF ACTIVE LISTENING IS NOTHING MORE THAN THE PARENT’S ULTIMATE CHECK ON THE ACCURACY OF HIS LISTENING, ALTHOUGH IT ALSO ASSURES THE SENDER (CHILD) THAT HE HAS BEEN UNDERSTOOD WHEN HE HEARS HIS OWN “MESSAGE” FED BACK TO HIM ACCURATELY.”

“Active Listening facilitates problem-solving by the child. We know that people do a better job of thinking a problem through and toward a solution when they can “talk it out” as opposed to merely thinking about it. Because Active Listening is so effective in facilitating talking, it helps a person in his search for solutions to his problems. Everybody had heard such expressions as “Let me use you as a sounding board” or “I’d like to kick this problem around with you” or “Maybe it would help me to talk it out with you.”

“Active Listening “keeps the ball with the child.” When parents respond to their kids’ problems by Active Listening, they will observe how often kids start thinking for themselves. A child will start to analyze his problem on his own, eventually arriving at some constructive solutions. Active Listening encourages the child to think for himself, to find his own diagnosis of his problem, to discover his own solutions. Active Listening conveys trust, while messages of advice, logic, instruction, and the like convey distrust by taking over the problem-solving responsibility from the child. Active Listening is therefore one of the most effective ways of helping a child become more self-directing, self-responsible, and independent.”

“Active Listening influences the child to be more willing to listen to the parents’ thoughts and ideas. It is a universal experience that when someone will listen to one’s own point of view, it is then easier to listen to his. Children are more likely to open themselves up to receive their parents’ messages if their parents first hear them out. When parents complain that their kids don’t listen to them, it’s a good bet that the parents are not doing an effective job of listening to the kids.”

“Millennials (aka Generation Y) are great at social media (Facebook, Google+, LinkedIn, Twitter,Tumblr, Instagram, Flickr, Snapchat, Pinterest, YouTube, Vimeo, and Periscope) but lack time tested social skills ( patience, humility, active listening, respect for parents, teachers, elderly)”

“Not everyone with a problem needs you to solve it. Sometimes all a person needs is to feel like they've been heard. Listening without judging can be more effective than injecting your opinions or trying to solve a problem that doesn't have an easy answer.”

“Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically, that you are receiving and understanding their message on all levels.”

“14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to be understood. 3. Listen attentively and respond appropriately. 4. Minimize or eliminate distractions. 5. Focus your attention and energy with singleness of purpose on what the other person is saying. 6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said—in the moment! 7. Ask questions and demonstrate empathy. 8. Use your body language and nonverbal cues constructively and pay attention to theirs. 9. Follow the rhythm of their speech; hear their tone. 10. Repeat and summarize what you have heard them say to confirm understanding. 11. Be open-minded and non-defensive. 12. Respond rather than react. 13. Be respectful, calm, and positive. 14. Try to resolve conflicts, not win them.”

“Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business.”

“If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue.”

“Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset.”

“Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your customers.”

“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers? • Give them your full attention and listen without interruption or defensiveness. • Thank them for bringing the issue to your attention. • Take their concerns seriously and share their sense of urgency to resolve the problem quickly. • Ask questions and focus on what they are really saying. • Listen to their words, tone of voice, body language, and most importantly, how they feel. • Beware of making assumptions or rushing to conclusions before you hear their concern fully. • Explain, guide, educate, assist, and do what’s necessary to help them reach the resolution. • Treat them with respect and empathy. When you do an amazing job of resolving an unhappy customer’s problem, you may end up impressing them more than if the problem had never occurred. You may have just earned their loyalty . . . forever!”

“This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and success strategy. You will not only grow your business, but also make wonderful friends along the way.”

“My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process!”

“For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers.”

“Think about this. What would it take for you (or your staff) to move on from your current organization? Would you leave to feel valued, empowered, and largely left to your skills without being micromanaged but with the occasional “Hey, thanks for doing a great job!” from your manager? Organizational leaders: are you doing the little things to retain people? Are these attributes inherent and apparent in your organizational culture? If you are not asking yourselves these questions, you’d be wise to start doing so immediately. We should never underestimate how important it is for people to feel they are valued, respected, and heard. They want to know their voices matter and be met with a high level of responsiveness. All these needs rely on effective communication as the glue to bind them together.”

“But why bother? Why exert all this effort to focus totally on the boring prattlings of a six-year-old? First, your willingness to do so is the best possible concrete evidence of your esteem you can give your child. If you give your child the same esteem you would give a great lecturer, then the child will know him- or herself to be valued and therefore will feel valuable. There is no better and ultimately no other way to teach your children that they are valuable people than by valuing them. Second, the more children feel valuable, the more they will begin to say things of value. They will rise to your expectation of them. Third, the more you listen to your child, the more you will realize that in amongst the pauses, the stutterings, the seemingly innocent chatter, your child does indeed have valuable things to say. The dictum that great wisdom comes from "the mouths of babes" is recognized as an absolute fact by anyone who truly listens to children. Listen to your child enough and you will come to realize that he or she is quite an extraordinary individual. And the more extraordinary you realize your child to be, the more you will be willing to listen. And the more you will learn. Fourth, the more you know about your child, the more you will be able to teach. Know little about your children, and usually you will be teaching things that either they are not ready to learn or they already know and perhaps understand better than you. Finally, the more children know that you value them, that you consider them extraordinary people, the more willing they will be to listen to you and afford you the same esteem. And the more appropriate your teaching, based on your knowledge of them, the more eager your children will be to learn from you. And the more they learn, the more extraordinary they will become. If the reader senses the cyclical character of this process, he or she is quite correct and is appreciating the truth of the reciprocity of love. Instead of a vicious downward cycle, it is a creative upward cycle of evolution and growth. Value creates value. Love begets love. Parents and child together spin forward faster and faster in the pas de deux of love.”

“Think of the communication that takes place in your own life on a continuous basis—at home, at work, with friends, and beyond. When you actively listen to people, you enhance communication.”

“Through the years, I have heard that the average person speaks at about 150-160 words per minute, but can listen at a rate of about 1,000 words per minute. What is going on during all that extra mind time? • Our minds are racing ahead and preparing for the next thing we are going to say. • We are preoccupied with other thoughts, priorities, and distractions. • Our subconscious filters are thumbing through our database of memories, judgments, experiences, perspectives, and opinions to frame how we are going to interpret what we think someone is saying.”

“While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged of individuals.”

“You can have the perfect message, but it may fall on deaf ears when the listener is not prepared or open to listening. These listening "planes" were first introduced by the American composer Aaron Copland (1900-1990) as they pertain to music . . . 1. The Sensual Plane: You’re aware of the music, but not engaged enough to have an opinion or judge it. 2. The Expressive Plane: You become more engaged by paying attention, finding meaning beyond the music, and noticing how it makes you feel. 3. The Musical Plane: You listen to the music with complete presence, noticing the musical elements of melody, harmony, pitch, tempo, rhythm, and form.”

“To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not only compromises our connection with another person, but we can fail to retain vital information. All this evidence demonstrates that it is imperative that we intentionally pay closer attention and strive to become an in-depth listener.”

“UN-Impressives of the Poor Listener • Thinking about what you should have done, could have done, or need to do. • Allowing your emotional reactions to take over. • Interrupting the person talking. • Replying before you hear all the facts. • Jumping to conclusions and making assumptions. • Being preoccupied with what you're going to say next. • Getting defensive or being over-eager. • One-upmanship—feeling the urge to compete and add something bigger, better, or more significant than what the speaker has to share. • Imposing an unsolicited opinion. • Ignoring and changing the subject altogether.”

“The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . . . • Make eye contact. • Nod your head; confirm. • Use your eyebrows and expressions of emotions to show that you're paying attention. • Lean forward. • Listen patiently to demonstrate respect and sensitivity. • Open your physical presence to encourage them to continue.”

“Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement, whereas, the latter is a consciously aware and deliberately focused effort to actively participate in the conversation.”

“Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.”

“By your practice of active listening, everyone involved benefits because you . . . • are more engaged and engaging; • demonstrate that you are interested in others and what they have to say; • make others feel important, respected, understood, and appreciated; • improve your memory and retention; • affirm to others that you are an authentic, caring, and compassionate person; make a great first and last impression”

“If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations.”

“Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.”

“When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.”

“Being Present Years ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing all occur in the present moment.”