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Quote by Susan C. Young

“To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not only compromises our connection with another person, but we can fail to retain vital information. All this evidence demonstrates that it is imperative that we intentionally pay closer attention and strive to become an in-depth listener.”

Quote by Susan C. Young

Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

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Susan C. Young

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“UN-Impressives of the Poor Listener • Thinking about what you should have done, could have done, or need to do. • Allowing your emotional reactions to take over. • Interrupting the person talking. • Replying before you hear all the facts. • Jumping to conclusions and making assumptions. • Being preoccupied with what you're going to say next. • Getting defensive or being over-eager. • One-upmanship—feeling the urge to compete and add something bigger, better, or more significant than what the speaker has to share. • Imposing an unsolicited opinion. • Ignoring and changing the subject altogether.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesActive ListeningHealthy Conversation
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . . . • Make eye contact. • Nod your head; confirm. • Use your eyebrows and expressions of emotions to show that you're paying attention. • Lean forward. • Listen patiently to demonstrate respect and sensitivity. • Open your physical presence to encourage them to continue.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesActive ListeningHealthy Conversation
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement, whereas, the latter is a consciously aware and deliberately focused effort to actively participate in the conversation.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesActive ListeningHealthy Conversation
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesActive ListeningHealthy Conversation
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“By your practice of active listening, everyone involved benefits because you . . . • are more engaged and engaging; • demonstrate that you are interested in others and what they have to say; • make others feel important, respected, understood, and appreciated; • improve your memory and retention; • affirm to others that you are an authentic, caring, and compassionate person; make a great first and last impression”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesActive ListeningHealthy Conversation
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesActive ListeningHealthy Conversation
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.”

Relationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesMotivational Speaker Susan YoungSusanspeaks ComPositive First Impression QuotesActive ListeningHealthy Conversation
Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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