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Susan C. Young Biography

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“Not everyone is always going to like you. What impresses one person may turn another away. To thine own self be true.”

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“The challenge of being authentic for people pleasers is that we really want people to like and accept us. Being vulnerable, however, requires that we come to terms with the fact that not everyone is going to like us, and that it is okay. Not everyone needs to like us.”

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“What gives you your sense of importance and makes you feel special? Who and what bring out the best in you? What does it take to make you feel like a million bucks and ready to take on the world? When people make you feel important, doesn’t it elevate them in your eyes? Learn to do the same for others.”

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“13 Ways to Make Other People Feel Important 1. Ask people questions about themselves, their interests, their families, their passions and their lives. 2. Catch people doing things right, pat them on the back, and acknowledge them for a job well done. 3. Celebrate their successes. 4. Be lavish in your compliments and sincere in your praise. 5. Be appreciative and say thank you. 6. Listen with genuine interest. 7. Respect their opinions. 8. Encourage people with words of affirmation and validation. 9. Brag about people behind (and in front of) their backs. 10. Make the time and space to be fully present and engaged. 11. Spend quality time together. 12. Share your authentic self and be real. 13. Offer comfort and compassion.”

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“Do you approach people with a heart of service or with a hidden agenda? Make no mistake, will feel your intentions, even when not spoken.”

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“Professional Networking “The first week I lived in Madison, WI, I sought a local chapter meeting for ATD (Association for Training Development). Having belonged to the same organization in Florida, I knew it would be a comfortable way to meet new people and make new friends. Knowing we would have a lot in common, I entered the room of strangers feeling confident and hopeful. As everyone took turns introducing themselves, it was easy to see our common denominators. I briefly mentioned that I was new to the area, was a professional speaker, and a member of the National Speakers Association. Within minutes of mentioning NSA, a fellow participant approached me, shared that she was a member too, and our lively conversation began. The positive first impression we made on each was so powerful and captivating that we continued our conversations for months to come. Now, two years later, Tina and I are the best of friends and I have every confidence we will be for life. You never know when an amazing person will walk into your life when you seek common bonds and camaraderie.”

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“Strategic Commonality “Social media has capitalized on helping people find others who share their similar interests, shared experiences, and common passions. With social media, we are easily able to target potential customers who would be ideal for our business pursuits and professional development.”

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“Instant Access “When my twins were born, I moved abruptly from being a professional career woman to a full-time, stay-at-home mom. The role shift opened a new door of commonality which surprised and delighted me. I was instantly welcomed into a special “Motherhood Club,” where before I never would have related. It felt as if I was suddenly bonded with mothers worldwide. It's important to remember—nothing stays the same, nor do we.”

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“We all have an innate desire to feel important, be special, and feel appreciated. Considering the universal drive to have those needs met, it is one of your best ways to move past making a positive first impression and turn it into a lasting one”.”

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“This insightful quote I once heard stays with me: “Tell me what gives you your sense of importance and I will tell you what you are. That is the most important thing about you. That is what determines your character.” Some people get their sense of importance through their charitable works and community service. Some get it through the diplomas on their walls and the letters behind their names, while others may get their sense of importance from the cars they drive, the balance in their bank accounts, or the size of their homes. Different strokes for different folks. Regardless of what their motivators may be, notice what a person’s hot button is and you will have the key to nurturing your new relationship in a positive way.”

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“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her sons lived far away in the Pacific Northwest and she rarely saw them. I became her Realtor when she decided she needed to down-size from her larger home and buy a smaller one. Throughout this transition, we would talk, laugh, share, and bond. After we successfully completed her transactions and got her comfortably situated in her new home, I stayed in touch to nurture our friendship. Over a year later, I got a call from her son in Seattle who was calling to inform me that his mother had passed away. And at the reading of her will it was revealed she had requested that when it the time came to sell the property in her estate, they were to call Susan Young. By making her feel special and important, I earned not only her friendship, but her loyalty and continued business.”

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“Mary Kay Ash, the founder of the Mary Kay Cosmetic empire, taught her teams that most people have a sign hanging around their necks that says, “Make me feel special.” Answer that need in others through nurturing words, deeds, and actions, and you will be amazed by the ease with which people respond to you. What can you do to make other people feel special?”

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“Every time a new client hires me for a keynote, workshop, or coaching session, the first questions I ask them are, “What are the 3 top challenges your organization is dealing with? What are your goals? What problems would you like for me to help solve?” Using their own answers, I am able to design a program that is customized specifically around their needs. It takes the focus off of Susan and centers my complete attention toward making them feel important.”

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“Many salespeople make the mistake of talking about how great they are and what they bring to the table. If they would simply take a breath, shift their mindset, and instead present ways to help solve their client’s problems, they would capture more new business.”

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“International speaker and business consultant Jill Konrath authored the book, How to Sell to Big Companies. Jill shares that when sales people make prospecting calls to large companies, they may have only one-and-one-half minutes on a voice mail to make a great first impression. If they don’t captivate their customer in that brief moment, their phone call will probably not be returned.”

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“Most everyone has the classic question stamped on their forehead that asks, “What’s in It for Me?” It is not a matter of being self-centered, arrogant, or narcissistic; it is simply a natural and instinctive response to gauge how we are going to best interact and deal with another person.”

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“When the people we meet demonstrate that their presence brings value, consideration, or contribution, we are much more likely to be open, trust their motives, and engage on meaningful levels. However, if their behavior demonstrates that they are only out for themselves, we are more likely to resist, reject, or in some cases, run away.”

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“In our digital world today, handwritten notes are an “old school” way to make people feel important. Email is easy and Facebook birthday messages are now the norm, however, taking that extra step makes your efforts extra special. Whether it is a thank you note, birthday greeting, or a card of congratulations, taking the time to extend this personal consideration makes a person feel like you care. Be the surprise in someone’s day and make them feel important.”

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“Most people want, need, and respond positively to gestures of kindness and goodness. This universal friendliness connects humanity.”

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“While some may consider being friendly an appealing personality trait, I challenge you to see it as a valuable skill. In a world where we are continuously bombarded with negativity and anxiety is at an all-time high, a warm and friendly person is a welcome relief. Training yourself to be the friendly “calm in the storm” makes you a true asset to your business, your family, and your community.”

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“Think about the impact you have on the people around you every day. How do you interact with them? Is your presence uplifting or are do you bring a dark cloud?”

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“Is it possible to be friendly and engaging every day? Of course not. Everyone has their moments. I once read a quote from an anonymous author who said, “It’s okay to have a bad day— just don’t unpack and live there.” I love that. As an example, imagine waking up and stubbing your toe as you get out of bed. You can respond in one of two ways. You can allow it to start your day off on the wrong foot and go through the rest of your day in a bad mood—souring everything and everyone in your path. OR . . . you can say, “Oh great—sh*t happens, the day’s got to get better from here!” Then set your intention to look for the good things that head your way for the rest of the day. You have the power to pick.”

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“Fine-tune your rebounding and resiliency skills. Teach yourself different ways to stay mentally in the moment by projecting a friendly and positive vibe in everything you do. Remember, your vibe attracts your tribe. So be conscientious of your impact—it’s powerful!”

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“Are you the one who strives to brighten other people’s days or are you the one waiting for others to do that for you? These are choices that can and do make a huge difference in the value you bring to the table, personally and professionally.”

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“From a leadership lean, are you the BOSS that creates fear and rules with an “iron fist” or are you a LEADER who listens and connects with your team members to create a culture where collaboration and creativity can thrive?”

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“We can choose how we present ourselves to the world—and we should. From a sales perspective, who would you rather work with? Someone who is friendly and amiable or someone who is stiff and unyielding?”

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“Is it better to be interested or interesting? Good question. People will be more interested in you when you first demonstrate that you are interested in them.”

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“If you want to impress someone with how much you know, the best thing you can do is talk to them about . . . them. People typically love to share their stories and are delighted when others show genuine interest in hearing about: their families, what they do for fun, their opinions, where they are going on vacation, their happiest memories, their hobbies, or even where they grew up.”

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“Rather than trying hard to be interesting and focusing on yourself, turn your attention to filling that need in others.”

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“By taking a personal interest in other people’s lives, you are demonstrating selflessness, grace, and respect.”

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“ASK YOURSELF: Your closest friends want to know all about the details of your life and want to hear what is happening in your life. How can you be that type of person for others?”

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“When you are genuinely interested, your authenticity reveals itself in your body language, attitude, facial gestures, eye contact, and overall responsiveness.”

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“How Can You Show You Are Interested? • Pay close attention. • Ask how you can help. • Ask probing questions. • Practice great listening. • Invite people to participate. • Express curiosity without judgment. • Find a way to help others achieve their goals. • Keep your mind open to innovative ideas. • Make introductions and connect like-minded people. • Get to know people first before talking about yourself. • Consider how and why they feel/think/believe as they do.”

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“What makes you curious about someone when meeting them for the first time? Do they have a fascination factor? Is there something special about them that stands out? What makes you want to learn more?”

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“Be fiercely curious about who they are, what they do, what they like, and what they need. If you pay attention to them, they will pay attention to you.”

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“communication skills, quotes by Susan C Young, relationship quotes, trust, speaker Susan Young, first impressions quotes, best motivational speakers, best keynote speakers, curiosity and being interested, customer service quotes”

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“Lenee's aunt is a master conversationalist who can enter a party of strangers and leave with a handful of new best friends. When she walks into a room, she is on a mission to learn everyone else’s story. Her focus is so completely dedicated to hearing about others that her own story is irrelevant to the conversation. It feeds her feelings of joy to get to know others and hear their stories. Try it!”

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“Memory Makes Magic Happen “Have you ever been away from someone for a while and when you are reunited after a long absence, they ask about something or someone whom you talked about previously? My friend Teresa Palm is an amazing massage therapist. Months can go by between our appointments, however, without missing a beat, she can start up our conversations exactly where we left off ages ago. Her memory has always impressed me and demonstrated that she is interested enough to remember things which were meaningful to me. She always conveys a sincere interest which makes me feel great.”

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“If you truly want to impress someone, remember points they shared in previous conversations and mention it when you reconnect.”

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“When you ask people about themselves, are you just being polite or do you truly want to know? When you focus your intention and questions on them, it makes them feel special and valued. However, if you don’t sincerely want to know, it can backfire as appearing insincere.”

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“A wise business practice is to become a prolific note-taker if you aren’t already. When you’ve had a great conversation or interaction with someone—whether it is on a conference call, Skype, in a meeting, or even in passing—jot down a note or two about your time together. Then you can reference it the next time you see each other or speak again. Since most of us don’t have as extraordinary a memory as my friend Teresa Palm, taking notes is a smart and easy way to show that you are interested and care.”

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“Check Your Ego at the Door. A big part of creating valuable, long-term connections requires setting your ego aside. For some, it’s a struggle to not be the center of attention, of the conversation, or of the universe! People feel more valued, respected, and connected when they feel seen and heard. And that’s hard to do if it’s always all about you. Once you get into the practice of connecting and communicating with people in a way that draws them to you, conversations will be more engaging, and the end result is much more rewarding.”

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“Show Them You CARE. In the business world, mastering conversational skills and paying attention to the details can take you to the top and help keep you there!”

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“Teddy Roosevelt has been credited with saying, “People don't care how much you know until they know how much you care.” Think about that from a sales perspective.”

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“We’ve all known that one salesperson whose primary motivation in a transaction is to earn a commission—regardless of their customer’s needs. From their body language to their self-driven talking points to the “close three times and then some” techniques–they come across as egocentric and uncaring.”

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“On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren’t you duly impressed? They are genuinely interested in learning about your wants, needs, and desires to help ensure you achieve your goals. They are the kind of person you’ll turn to again and again—not only for your own business but to refer to others as well.”

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“Be inquisitive. You already know what you know. A straightforward way to learn something new is simply by asking questions. The more you ask, the more you can learn . . . about life and work, about other people, and about yourself.”

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“Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful way, questions can help you build rapport and strengthen relationships.”

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“Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations.”

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“So, how can you move beyond awkward silence with virtual strangers to becoming new friends? By asking great questions! Once a few inquiring questions were placed, I would let them do all the talking.”

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