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The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact

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Susan C. Young

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“Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesAsking QuestionsBest Motivational SpeakersBest Keynote Speakers
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“So, how can you move beyond awkward silence with virtual strangers to becoming new friends? By asking great questions! Once a few inquiring questions were placed, I would let them do all the talking.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesAsking QuestionsBest Motivational SpeakersBest Keynote Speakers
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Encouraging quality communication will make it easier for you to establish rapport, gather information, and increase understanding. You can use this “fishing” technique for personal relationships, social events, sales calls, and professional correspondence.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesAsking QuestionsBest Motivational SpeakersBest Keynote Speakers
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“A closed-ended question, however, is one which could be answered with a one-word answer or a simple "yes" or "no." It can bring a dynamic dialogue to an awkward halt or stalemate. You can easily flip the encounter around by making a little more effort.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesAsking QuestionsBest Motivational SpeakersBest Keynote Speakers
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Open-ended questions open doors for new discoveries and opportunities. They encourage others to speak their truths, share their experiences, and express their ideas.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesAsking QuestionsBest Motivational SpeakersBest Keynote Speakers
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“When you sincerely want to connect on deeper levels and encourage other people to talk about themselves, use open-ended questions to stimulate your conversation and get the ball rolling.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesAsking QuestionsBest Motivational SpeakersBest Keynote Speakers
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“In sales, this tactic comes across as pushy, arrogant, and uncaring. It doesn’t have to be this way. Admittedly, it may take great restraint to resist the temptation to dominate a conversation, but when you do, you are rewarded with an appreciation for your interest and attentiveness. Simply by changing your approach and becoming a discovery expert, you will receive relevant answers for how to better connect and serve others.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesAsking QuestionsBest Motivational SpeakersBest Keynote Speakers
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“In medicine, prescription before diagnosis is malpractice. Asking the right questions will help you discover a person’s needs and concerns so that you can respond intelligently and appropriately. Yet salespeople, consultants, or managers often try to push their solutions on you before they even know what your needs are. This is a fast way to alienate people and push you toward their competitor, isn’t it?”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesAsking QuestionsBest Motivational SpeakersBest Keynote Speakers
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Socrates would teach his pupils by asking them intelligent and probing questions. By using their critical thinking skills and problem-solving abilities, they could discover the answers for themselves and retain their lessons longer. By using this same approach for Socratic Selling or Socratic Communication, there is no telling how much you might teach and solve for another person, all the while creating a memorable encounter.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesAsking QuestionsBest Motivational SpeakersBest Keynote Speakers
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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