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Susan C. Young

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“Is it possible to be friendly and engaging every day? Of course not. Everyone has their moments. I once read a quote from an anonymous author who said, “It’s okay to have a bad day— just don’t unpack and live there.” I love that. As an example, imagine waking up and stubbing your toe as you get out of bed. You can respond in one of two ways. You can allow it to start your day off on the wrong foot and go through the rest of your day in a bad mood—souring everything and everyone in your path. OR . . . you can say, “Oh great—sh*t happens, the day’s got to get better from here!” Then set your intention to look for the good things that head your way for the rest of the day. You have the power to pick.”

“Fine-tune your rebounding and resiliency skills. Teach yourself different ways to stay mentally in the moment by projecting a friendly and positive vibe in everything you do. Remember, your vibe attracts your tribe. So be conscientious of your impact—it’s powerful!”

“Are you the one who strives to brighten other people’s days or are you the one waiting for others to do that for you? These are choices that can and do make a huge difference in the value you bring to the table, personally and professionally.”

“From a leadership lean, are you the BOSS that creates fear and rules with an “iron fist” or are you a LEADER who listens and connects with your team members to create a culture where collaboration and creativity can thrive?”

“We can choose how we present ourselves to the world—and we should. From a sales perspective, who would you rather work with? Someone who is friendly and amiable or someone who is stiff and unyielding?”

“Is it better to be interested or interesting? Good question. People will be more interested in you when you first demonstrate that you are interested in them.”

“If you want to impress someone with how much you know, the best thing you can do is talk to them about . . . them. People typically love to share their stories and are delighted when others show genuine interest in hearing about: their families, what they do for fun, their opinions, where they are going on vacation, their happiest memories, their hobbies, or even where they grew up.”

“Rather than trying hard to be interesting and focusing on yourself, turn your attention to filling that need in others.”

“By taking a personal interest in other people’s lives, you are demonstrating selflessness, grace, and respect.”