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Quote by Susan C. Young

“Memory Makes Magic Happen “Have you ever been away from someone for a while and when you are reunited after a long absence, they ask about something or someone whom you talked about previously? My friend Teresa Palm is an amazing massage therapist. Months can go by between our appointments, however, without missing a beat, she can start up our conversations exactly where we left off ages ago. Her memory has always impressed me and demonstrated that she is interested enough to remember things which were meaningful to me. She always conveys a sincere interest which makes me feel great.”

Quote by Susan C. Young

Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact

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Susan C. Young

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“If you truly want to impress someone, remember points they shared in previous conversations and mention it when you reconnect.”

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“When you ask people about themselves, are you just being polite or do you truly want to know? When you focus your intention and questions on them, it makes them feel special and valued. However, if you don’t sincerely want to know, it can backfire as appearing insincere.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“A wise business practice is to become a prolific note-taker if you aren’t already. When you’ve had a great conversation or interaction with someone—whether it is on a conference call, Skype, in a meeting, or even in passing—jot down a note or two about your time together. Then you can reference it the next time you see each other or speak again. Since most of us don’t have as extraordinary a memory as my friend Teresa Palm, taking notes is a smart and easy way to show that you are interested and care.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Check Your Ego at the Door. A big part of creating valuable, long-term connections requires setting your ego aside. For some, it’s a struggle to not be the center of attention, of the conversation, or of the universe! People feel more valued, respected, and connected when they feel seen and heard. And that’s hard to do if it’s always all about you. Once you get into the practice of connecting and communicating with people in a way that draws them to you, conversations will be more engaging, and the end result is much more rewarding.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Show Them You CARE. In the business world, mastering conversational skills and paying attention to the details can take you to the top and help keep you there!”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Teddy Roosevelt has been credited with saying, “People don't care how much you know until they know how much you care.” Think about that from a sales perspective.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“We’ve all known that one salesperson whose primary motivation in a transaction is to earn a commission—regardless of their customer’s needs. From their body language to their self-driven talking points to the “close three times and then some” techniques–they come across as egocentric and uncaring.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren’t you duly impressed? They are genuinely interested in learning about your wants, needs, and desires to help ensure you achieve your goals. They are the kind of person you’ll turn to again and again—not only for your own business but to refer to others as well.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Be inquisitive. You already know what you know. A straightforward way to learn something new is simply by asking questions. The more you ask, the more you can learn . . . about life and work, about other people, and about yourself.”

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“Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful way, questions can help you build rapport and strengthen relationships.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesAsking QuestionsBest Motivational SpeakersBest Keynote Speakers
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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