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Quote by Susan C. Young

“Every time a new client hires me for a keynote, workshop, or coaching session, the first questions I ask them are, “What are the 3 top challenges your organization is dealing with? What are your goals? What problems would you like for me to help solve?” Using their own answers, I am able to design a program that is customized specifically around their needs. It takes the focus off of Susan and centers my complete attention toward making them feel important.”

Quote by Susan C. Young

Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact

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Susan C. Young

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“Many salespeople make the mistake of talking about how great they are and what they bring to the table. If they would simply take a breath, shift their mindset, and instead present ways to help solve their client’s problems, they would capture more new business.”

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Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“International speaker and business consultant Jill Konrath authored the book, How to Sell to Big Companies. Jill shares that when sales people make prospecting calls to large companies, they may have only one-and-one-half minutes on a voice mail to make a great first impression. If they don’t captivate their customer in that brief moment, their phone call will probably not be returned.”

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Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Most everyone has the classic question stamped on their forehead that asks, “What’s in It for Me?” It is not a matter of being self-centered, arrogant, or narcissistic; it is simply a natural and instinctive response to gauge how we are going to best interact and deal with another person.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungEmotional IntelligenceCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote Speakers
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“When the people we meet demonstrate that their presence brings value, consideration, or contribution, we are much more likely to be open, trust their motives, and engage on meaningful levels. However, if their behavior demonstrates that they are only out for themselves, we are more likely to resist, reject, or in some cases, run away.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungEmotional IntelligenceCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote Speakers
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“In our digital world today, handwritten notes are an “old school” way to make people feel important. Email is easy and Facebook birthday messages are now the norm, however, taking that extra step makes your efforts extra special. Whether it is a thank you note, birthday greeting, or a card of congratulations, taking the time to extend this personal consideration makes a person feel like you care. Be the surprise in someone’s day and make them feel important.”

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Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“How someone treats me (kind or cruel), is only between them and God, And my reaction the experience is only between myself and God. Put another way, the giving of a gift is between the giver and God. The receiving of a gift is between the receiver and God. So when giving a gift... truly let it go with no concern of how or even if it is used, the work was accomplished in the moment of giving.”

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Author:Raymond D. Longoria Jr.
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