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The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact

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Susan C. Young

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“Lenee's aunt is a master conversationalist who can enter a party of strangers and leave with a handful of new best friends. When she walks into a room, she is on a mission to learn everyone else’s story. Her focus is so completely dedicated to hearing about others that her own story is irrelevant to the conversation. It feeds her feelings of joy to get to know others and hear their stories. Try it!”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersCuriosity And Being Interested
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Memory Makes Magic Happen “Have you ever been away from someone for a while and when you are reunited after a long absence, they ask about something or someone whom you talked about previously? My friend Teresa Palm is an amazing massage therapist. Months can go by between our appointments, however, without missing a beat, she can start up our conversations exactly where we left off ages ago. Her memory has always impressed me and demonstrated that she is interested enough to remember things which were meaningful to me. She always conveys a sincere interest which makes me feel great.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“If you truly want to impress someone, remember points they shared in previous conversations and mention it when you reconnect.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“When you ask people about themselves, are you just being polite or do you truly want to know? When you focus your intention and questions on them, it makes them feel special and valued. However, if you don’t sincerely want to know, it can backfire as appearing insincere.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“A wise business practice is to become a prolific note-taker if you aren’t already. When you’ve had a great conversation or interaction with someone—whether it is on a conference call, Skype, in a meeting, or even in passing—jot down a note or two about your time together. Then you can reference it the next time you see each other or speak again. Since most of us don’t have as extraordinary a memory as my friend Teresa Palm, taking notes is a smart and easy way to show that you are interested and care.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Check Your Ego at the Door. A big part of creating valuable, long-term connections requires setting your ego aside. For some, it’s a struggle to not be the center of attention, of the conversation, or of the universe! People feel more valued, respected, and connected when they feel seen and heard. And that’s hard to do if it’s always all about you. Once you get into the practice of connecting and communicating with people in a way that draws them to you, conversations will be more engaging, and the end result is much more rewarding.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Show Them You CARE. In the business world, mastering conversational skills and paying attention to the details can take you to the top and help keep you there!”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“Teddy Roosevelt has been credited with saying, “People don't care how much you know until they know how much you care.” Think about that from a sales perspective.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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“We’ve all known that one salesperson whose primary motivation in a transaction is to earn a commission—regardless of their customer’s needs. From their body language to their self-driven talking points to the “close three times and then some” techniques–they come across as egocentric and uncaring.”

TrustRelationship QuotesCommunication SkillsQuotes By Susan C YoungCustomer Service QuotesSpeaker Susan YoungFirst Impressions QuotesBest Motivational SpeakersBest Keynote SpeakersShowing Interest
Book:The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact
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