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Quote by Susan C. Young

“My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process!”

Quote by Susan C. Young

Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

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Susan C. Young

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“For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers.”

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Book:The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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“Think about this. What would it take for you (or your staff) to move on from your current organization? Would you leave to feel valued, empowered, and largely left to your skills without being micromanaged but with the occasional “Hey, thanks for doing a great job!” from your manager? Organizational leaders: are you doing the little things to retain people? Are these attributes inherent and apparent in your organizational culture? If you are not asking yourselves these questions, you’d be wise to start doing so immediately. We should never underestimate how important it is for people to feel they are valued, respected, and heard. They want to know their voices matter and be met with a high level of responsiveness. All these needs rely on effective communication as the glue to bind them together.”

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“-İlk onu silme izni verdikleri gün hayranlıktan saatler sürmüştü temizlemem. Camlardan yanar döner renkler, renklerde resimler geçiveriyordu. Birbirine sürtününce çıkardıkları sesler sevindirirdi beni. İnceciktiler. İnsan gençliğinde, daha doğrusu, yatağına istemediği erkek girmeden önce bunları fark ediyor, görüyor. Evet, daha kadın değildim onların tozunu aldığım sıralarda. Şimdilerde çiçekleri bile unuttum.- Servet, Haraç”

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“Pet bereavement counselors hear a lot of happy stories. This always seems to surprise people, who assume sessions are soggy, heart-wrenching undertakings. Sure, there are tears, but there are also the stories of the dogs that made people feel less alone, the dogs that taught them about love, that made their hearts feel bigger and stronger. And dog people-- the majority of my patients are dog people-- have wonderful senses of humor. Some of the funniest, most uplifting stories I've ever heard have come from my patients. They're an eclectic bunch, but the stories they tell have the same simple truth at their core: dogs make us better.”

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“Oh my God, look!” I stand and hold out my hand for Sam to inspect. “Wow,” he says, taking the glass and holding it up to the sun. “Red is, like, the rarest color there is. You’re totally lucky you even saw it.” I take the deep red, half-dollar-sized piece from him and smile, looking out across the ocean. I told Matt in my letter before we left that I’d find a piece just for him, but now that it’s actually here, sparkling in my hand, I know he’d want me to do something else with it. I raise it above my head and throw it as hard and as far as I can into the sea. Let someone else have a lucky day, Anna. Sam laughs. “Hey, crazy, what’d you do that for? You’ll probably never see something like that again in your entire life.” “Right. But I did see it. And now someone else can, too.”

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