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You're Not Listening: What You're Missing and Why It Matters

Book by Kate Murphy · 4 quotes · Active Listening, Emotions, Empathy

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All Active Listening Emotions Empathy Inspirational Attitude Listening Listening Quotes Questions Silence Why We Do What We Do

You're Not Listening: What You're Missing and Why It Matters Quotes

“Silence is like white space in design, it surrounds what's important!”

Silence Active Listening

Book:You're Not Listening: What You're Missing and Why It Matters

Source: You're Not Listening: What You're Missing and Why It Matters

“If someone is dull or uninteresting, it’s on you. You’re not listening.”

Inspirational Attitude Listening Quotes

Book:You're Not Listening: What You're Missing and Why It Matters

Source: You're Not Listening: What You're Missing and Why It Matters

“When you leave a conversation, ask yourself, What did I just learn about that person? What was most concerning to that person today? How did that person feel about what we were talking about?”

Empathy Questions

Book:You're Not Listening: What You're Missing and Why It Matters

Source: You're Not Listening: What You're Missing and Why It Matters

“People want the sense you get why they are telling you the story, what it means to them, not so much that you know the details of the story," Bodie told me. ...Their data suggests that listeners' responses are emotionally attuned to what speakers are saying less than 5 percent of the time, making your dog look pretty good by comparison.”

Listening Emotions Why We Do What We Do

Book:You're Not Listening: What You're Missing and Why It Matters

Source: You're Not Listening: What You're Missing and Why It Matters