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Quote by Kate Murphy

“People want the sense you get why they are telling you the story, what it means to them, not so much that you know the details of the story," Bodie told me. ...Their data suggests that listeners' responses are emotionally attuned to what speakers are saying less than 5 percent of the time, making your dog look pretty good by comparison.”

Quote by Kate Murphy

Book:You're Not Listening: What You're Missing and Why It Matters
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You're Not Listening: What You're Missing and Why It Matters

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Kate Murphy

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