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Quote by Lailah Gifty Akita

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Lailah Gifty Akita

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“I take the tiniest of steps back and reach out to place my hand in his. When I do, it’s exactly as I thought – electrifying. Game face, Veronica, game face. I smile as if he has no effect on me at all. I know this works when I am doing my job. I don’t know if it will work for him, but here it goes. “Veronica Johnson,” I confidently reply. He just stands there for a moment grinning. It’s as if he’s happy that I seem unphased by him. I am definitely not used to the reaction he is giving me. Joe’s reaction, now that was the typical reaction. But, this? What the hell is this?”

“You have to have approached a place from all four cardinal points if you want to take it in, and what’s more, you also have to have left it from all these points. Otherwise it will quite unexpectedly cross your path three or four times before you are prepared to discover it. One stage further, and you seek it out, you orient your-self by it. The same thing with houses. It is only after having crept along a series of them in search of a very specific one that you come to learn what they contain. From the arches of gates, on the frames of house doors, in letters of varying size, black, blue, yellow, red, in the shape of arrows or in the image of boots or freshly-ironed laundry or a word stoop or a stairway’s solid landing, the life leaps out at you, combative, determined, mute. You have to have traveled the streets by streetcar to realize how this running battle con-tinues up along the various stories and finally reaches its decisive pitch on the roofs.”

“CSIPP™ (Crisis Solution Internal Philosophy and Practice) is a framework I created that is designed to help organizations effectively handle crises. It emphasizes proactive planning, continuous learning, and adaptability, focusing on maximizing the organization's ability to add value throughout the crisis.”

“CSIPP™ stresses the importance of data in informing risk assessments and crisis response strategies. By utilizing data effectively, organizations can make informed decisions that protect their reputation and stakeholder trust.”

“Shall I make you a cup of tea? He asked. It was the classic response to crisis practiced throughout these islands—in England, Scotland, and elsewhere. Emotional turmoil, danger, even disaster could be faced with far greater equanimity if the kettle was switched on. War has been declared! There’s been a major earthquake! The stock market has collapsed! Oh really? Let me put the kettle on….”

“CSIPP™ emphasizes continuous risk evaluation and the development of targeted mitigation strategies. This proactive approach helps organizations identify and address potential reputational risks before they escalate into crises.”