“Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.”
Quote by Phil Crosby
Author
Phil Crosby
Phil Crosby, born on June 18, 1926 in the United States, was an outstanding business leader. His contributions to the field of management, particularly his 'Zero Defects' philosophy, are highly regarded. Crosby held key positions in prominent companies such as General Electric and Hertz Corporation, and his management philosophy has influenced global corporate practices. more
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