“It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win over the computer-like, dispassionate, analysis-driven philosophy every time.”
Quote by Bob Lutz
Work
Car Guys vs. Bean Counters: The Battle for the Soul of American Business
This book delves into the contrasting philosophies and approaches of car enthusiasts and financial managers within the automotive industry, analyzing how these differing perspectives influence the direction and success of businesses. more
Author
Bob Lutz
Bob Lutz, born on February 12, 1932, is an accomplished executive in the automotive industry. He held several key positions at General Motors, including Executive Vice President of Global Product Development. Lutz has over 50 years of experience in the automotive industry, with a deep understanding of car design and manufacturing. more