“If you look after the customers and look after the people who look after the customers, you should be successful.”
Quote by Charles Dunstone
Author
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“The most exciting thing happening in business is the rise of vigilante consumers.”
“It is a company's customers who effectively control what it can and cannot do.”
Source: Disruptive Innovation: The Christensen Collection (The Innovator's Dilemma, The Innovator's Solution, The Innovator's DNA, and Harvard Business Review article
Source: Conversations with Carter
