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Quote by Oscar Auliq-Ice

“Your job is to help your customers get the most out of their purchase and feel like they have gotten true value for their money.”

Quote by Oscar Auliq-Ice

Book:Happy Customers

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Happy Customers

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Oscar Auliq-Ice

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“Succeeding in business is no easy task, but my approach, backed by many years of experience, can help each unique entrepreneur—including you—clear the fog and take the next logical steps forward toward the realization of their dreams.”

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“Make it your goal to learn everything there is to know about your product so you can amaze your customers with timely recommendations for using new features and services.”

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“You could just fix the issue and be on your way, but by creatively meeting their needs in ways that go above and beyond, you’ll create customers that are committed to you and your product.”

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“Customers want to interact with a person — not a company.”

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“Self-service is a scalable, cost-effective way to make customers happy.”

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“Your customers are the most integral part of your business, and they come before products or profit. Treat them like they are the center of your world — because they are.”

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“Paying attention to customer feedback includes looking back over the data, as well as listening in real-time. Show your customers you hear them when they take the time to speak to you.”

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“Listening increases the chances that you’ll hear your customers’ real problems and can effectively solve them, resulting in happier customers.”

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“Listen to what customers have to say without pushing your own agenda. Don’t assume that you know what your customer is going to say.”

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“If you promise something, making sure you deliver on it is common-sense customer service.”

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