“Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.”
Quote by Ron Kaufman
Author
Ron Kaufman
Ron Kaufman is an internationally renowned author and speaker specializing in service and customer experience. His books 'UP! Your Service Can Be Exceptional' and 'UPLIFT! The Power of Positive Service' have gained widespread popularity worldwide. Kaufman's unique perspective and practical strategies help businesses and individuals enhance service levels, thereby increasing customer satisfaction and loyalty. more
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