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Quote by Jan Carlzon

“The only thing that counts is a satisfied customer.”

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Jan Carlzon is an accomplished businessman known for his profound impact on the aviation industry. Born on June 25, 1941, he served as the President of Scandinavian Airlines (SAS) and led the company's transformation into a modern airline. more

“If army ants are wandering around and they get lost, they start to follow a simple rule:Just do what the ant in front of you does. The ants eventually end up in a circle. There's this famous example of one that was 1,200 feet long and lasted for two days; the ants just kept marching around and around in a circle until they died.”

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“The problem is that groups are only smart when the people in them are as independent as possible. This is the paradox of the wisdom of crowds.”

People Problem Groups Smart Independent Crowds Paradox

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“The question to ask when you look at security is not whether this makes us safer, but whether it's worth the trade-off.”

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Quote by Jan Carlzon

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