“Fact: there are three phases every customer goes through with your brand. Most companies use only the first two of these (66%), when in fact there are actually three: the phase that starts before they buy, the phase that occurs during the sale (or during the use of your product or service) and the last (most overlooked) phase occurring after the sale.”
Quote by David Brier
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Brand Intervention: 33 Steps to Transform the Brand You Have into the Brand You Need
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