“Quickest way to build trust: Keep promises you make, don't over-promise. Over-deliver, don't under-deliver. If you say you'll do something, make sure you do but if things then run late or go wrong, tell your client at the earliest opportunity”
Quote by Phil Harding
Author
Phil Harding
Phil Harding, born in 1958, is a senior policy advisor specializing in sustainable development, climate change, and resource efficiency. He currently serves as the Chairman of a non-governmental organization. Harding has been deeply involved in shaping policies related to climate change and resource efficiency throughout his career. more